Pharmacy Department Manager
Core
Lead the overall operation of the pharmacy department, driving prescription count, patient count, and profitability while delivering exceptional customer service.
Role type
Pharmacy Department Manager
Builds
Pharmacy department operations and customer service experience
Domain
Retail Pharmacy
Required skills
Pharmacy operations management, team leadership and development, regulatory compliance (federal/state), budget and payroll management, inventory control, loss prevention, customer service resolution, HIPAA confidentiality, immunization administration
Preferred skills
Pharm.D. degree, PTCB certification support experience
Technologies
Pharmacy Point of Sale (POS) systems, Prescription Information Systems (PIS), Order Management Systems, Automated Dispensing Systems, CPOE, IV compounders, packagers, bar code applications, supply chain solutions
Responsibilities
Supervise pharmacy operations and ensure accurate prescription filling, lead and develop pharmacy staff through training and discipline, manage referrals and coordinate with retail pharmacists, recruit and hire pharmacy personnel, analyze and recommend loss prevention procedures, conduct inventories and audits, oversee training on pharmacy systems, resolve customer complaints, represent the company in professional groups, oversee nursing home accounts and medication delivery.
Seniority
Manager, operational leadership