Service Manager
Core
Supervise and coordinate store employees across all departments to ensure prompt, friendly customer service and smooth store operations.
Role type
Service Manager (Retail Operations)
Builds
Customer service experience and operational efficiency in a retail environment
Domain
Retail / Grocery
Deliverable
product features
Required skills
Team supervision, Schedule planning, Customer service, Employee training, Performance evaluation, Merchandising, Inventory management, Safety compliance, Cash handling, Data reporting
Preferred skills
High school diploma or equivalent, 2+ years of similar work experience
Technologies
POS systems, Payroll systems, Inventory reports
Responsibilities
Greet customers and resolve issues, Assign duties and manage schedules, Train staff on policies and procedures, Evaluate employee performance, Order and verify merchandise, Enforce safety procedures, Handle cash transactions and licenses, Compile managerial data