Online Shopping Manager
Core
Oversee the planning, staffing, and day-to-day operations of the store's online shopping fulfillment process, ensuring every order is picked, packed, and delivered on time and to the highest standard.
Role type
Operations manager for online grocery fulfillment
Builds
Online grocery orders for customers
Domain
Retail / Grocery
Deliverable
product features
Required skills
Team leadership, order fulfillment management, customer service resolution, food safety compliance, staff scheduling and training, operational process improvement
Preferred skills
High school diploma or equivalent, strong computer and internet skills
Technologies
Word processing, spreadsheet, email applications, job-specific programs
Responsibilities
Greet customers and resolve service issues, monitor incoming online orders for prompt fulfillment, recruit and train department employees, provide ongoing education on policies and procedures, ensure food safety guidelines and temperature controls are followed, coordinate activities and address employee concerns
Seniority
Individual Contributor, supervisory level