VP/MD, Card Customer Management
Core
Senior leader responsible for managing and building analytics and product teams to develop strategies for the credit card business's existing customer base, focusing on balance building, operational analytics, collections, and recoveries.
Role type
VP/MD, Card Customer Management
Builds
Credit card customer management strategies, analytics frameworks, and product features for nonprime consumers
Domain
Consumer Finance / Credit Cards
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Analytics leadership, credit card business strategy, portfolio performance optimization, risk/reward framework development, team building, executive communication, M&A due diligence support
Preferred skills
Sub-prime credit experience, consumer lending best practices, advanced statistical techniques, board presentation experience
Technologies
Advanced statistical techniques, data sources
Responsibilities
Develop holistic customer strategy including credit line increases and balance build strategies; Optimize portfolio performance and manage competing objectives; Shape overall business strategy and drive risk/profitability outcomes; Provide board and executive updates on business performance; Build and lead high-performing teams across geographies
Seniority
VP/MD, strategic leadership with operational delivery