Service Manager
Core
Supervise and coordinate store employees across all departments to ensure prompt, friendly customer service and smooth store operations.
Role type
Service Manager (Retail Operations)
Builds
Customer service experience and operational efficiency for Hy-Vee stores
Domain
Retail / Grocery
Deliverable
product features
Required skills
Team leadership, schedule planning, customer issue resolution, employee training, inventory management, safety compliance, cash handling, data reporting
Preferred skills
High school diploma or equivalent, 2+ years of similar work experience
Technologies
POS systems, payroll systems, inventory reporting tools
Responsibilities
Greet customers and resolve issues, manage employee schedules and assignments, train staff on policies and procedures, evaluate employee performance, order and verify merchandise, handle cash transactions and licenses, compile sales and inventory data, enforce safety procedures
Seniority
Individual Contributor, Mid-level