Salesforce Business Analyst- Hybrid
Core
Support a mission-critical Salesforce implementation for the US Department of Homeland Security using Public Sector Solutions and Agile methodology.
Role type
Salesforce Business Analyst (Public Sector)
Builds
Salesforce-based solutions integrated with 3rd party systems on Government Cloud Platform
Domain
Public Sector / Federal Government / Cloud CRM
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Salesforce Public Sector Solutions, Agile project management, requirements analysis, user story creation, process flow documentation, federal security compliance (DoD/ATO), user training delivery
Preferred skills
Salesforce Administrator certification, Trailhead badges, data migration experience, Jira/Trello proficiency, Microsoft Office Suite
Technologies
Salesforce, Government Cloud Platform, Jira, Trello, Microsoft Office Suite
Responsibilities
Engage stakeholders to analyze processes and gather requirements; translate needs into user stories and workflows; prioritize product backlog; create documentation (process flows, specs, guides); assist in user training; support security compliance and ATO documentation; participate in Agile ceremonies; support gate reviews.
Seniority
Mid-level, hands-on IC
