Disaster Recovery - Supervisor, Case Management - Reservist On-Call (Remote Indiana)
Core
Supervise case management specialists and support staff to deliver survivor-centered services during disaster recovery operations, including housing assistance and other needs.
Role type
Senior IC case management supervisor (disaster recovery)
Builds
Survivor assistance programs and recovery operations for FEMA and CDBG-DR
Domain
Disaster management / Public administration / Social services
Deliverable
client delivery
Required skills
Team supervision and coaching, Case review and quality monitoring, Program compliance enforcement, Operational reporting, Stakeholder coordination, Crisis de-escalation
Preferred skills
FEMA Individual Assistance policy expertise, Grant administration knowledge, Disaster operations training delivery, Case management system proficiency, ICS/NIMS/NRF certification
Technologies
Microsoft Office (Excel, Word, Outlook, Teams), FEMA case management systems, Grant reporting tools
Responsibilities
Supervise and coach case management specialists; Review casework for accuracy and compliance; Monitor workload and performance metrics; Coordinate with federal, state, and local partners; Address complex operational and policy issues; Prepare operational reports and status updates.
Seniority
Senior, hands-on IC