Retail Relationship Banker
Core
Proactively engage customers and prospects to identify financial needs, recommend tailored solutions (everyday banking, investments, lending, home financing), and deliver exceptional service within a branch environment.
Role type
Retail Relationship Banker (Sales & Service)
Builds
Personal banking products, lending solutions, and small business financial services for BMO customers.
Domain
Retail Banking / Consumer Finance
Deliverable
product features
Required skills
Needs-based assessment, consultative sales, credit recommendation, risk management framework application, regulatory compliance, digital banking guidance, community relationship building
Preferred skills
Financial services experience, social media and mobile tool proficiency, problem-solving, adaptability to varying shifts
Technologies
Tablets, smartphones, online banking tools, digital self-serve platforms
Responsibilities
Conduct needs assessments and recommend tailored financial solutions; support customer transactions and resolve issues via credit audits; apply risk management frameworks to protect assets; make credit recommendations for personal lending; identify and report suspicious activity; maintain knowledge of products, trends, and legal/regulatory requirements.
Seniority
Entry to Mid-level, hands-on IC