Director, Client Operations, Risk & Complexity Enablement
Core
Leads end-to-end InvestorLine operations ecosystem, ensuring operational excellence, service resilience, risk management, and complex client outcomes.
Role type
Director, Financial Services Operations & Risk
Builds
InvestorLine operations platform, service delivery capabilities, and complex client resolution workflows
Domain
Financial Services / Wealth Management / Investor Operations
Required skills
Operational excellence, service resilience, risk management, complex issue resolution, workforce planning, process improvement, digital servicing platforms, AI-enabled capabilities, cross-functional leadership, executive communication, financial forecasting, data-driven decision making
Preferred skills
Lean, Six Sigma, Agile, Change Management, Program Management, analytics
Technologies
Digital servicing platforms, AI-enabled capabilities, contact centre technology, analytics tools
Responsibilities
Own service engine and operating performance; drive continuous improvement in servicing capabilities and controls; lead business operations, risk, fraud, and regulatory capabilities; translate modernization priorities into operational requirements; lead operational planning, workforce forecasting, and performance reporting; build high-performing culture and develop leadership capability; apply Risk Management Framework and make risk-informed decisions
Seniority
Director, strategic leadership & execution
