Manager, Customer Analytics
Core
Design, develop, and implement strategic initiatives and business goals to support monitoring and insights for business units within a financial group.
Role type
Manager, Customer Analytics (Audit, Risk & Compliance)
Builds
Strategic programs, business cases, and performance monitoring frameworks
Domain
Financial Services / Risk Management / Compliance
Required skills
Strategic planning, business case development, performance metrics design, stakeholder management, change management, data analysis, problem diagnosis, report design, system integration, process optimization
Preferred skills
Risk management, audit, compliance, governance, project management
Technologies
Customized exception reports, tracking reports, dashboards
Responsibilities
Develop business goals and key performance metrics; act as a trusted advisor to business units; influence and negotiate to achieve objectives; build change management plans; conduct independent analysis to resolve strategic issues; design and produce regular and ad-hoc reports and dashboards; monitor and track program effectiveness.
Seniority
Manager, hands-on IC