Personal Banking Associate
Core
Build trusted relationships with customers to recommend tailored banking solutions and achieve their financial goals.
Role type
Personal Banking Associate (Retail Banking Sales & Service)
Builds
Personal banking products, investment advice, and credit card solutions for BMO customers
Domain
Retail Banking / Financial Services
Deliverable
product features
Required skills
consultative sales, relationship building, financial advice, regulatory compliance, risk management, customer service, product knowledge, needs analysis, operational execution
Preferred skills
Investment Funds licensing (IFIC), social media proficiency, tablet/smartphone usage, specialized sales knowledge
Technologies
Social media, tablets, smartphones, online banking tools
Responsibilities
Welcome and guide customers in the branch lobby, conduct needs-based conversations to identify banking and credit card opportunities, recommend alternative banking channels, execute transaction-based needs, support operational activities (inventory, filing, account opening/closing), identify and report suspicious activity related to money laundering, follow risk and compliance processes, maintain knowledge of legal and regulatory requirements.
Seniority
Entry to Mid-level (1-2 years experience or equivalent education/certification)