Retail Relationship Banker
Core
Proactively engage customers and prospects to identify financial needs, recommend tailored solutions (everyday banking, investments, lending, home financing), and deliver exceptional service within a branch environment.
Role type
Retail Relationship Banker
Builds
Personal banking products, lending solutions, and home financing for individual and small business customers.
Domain
Retail Banking / Consumer Finance
Deliverable
product features
Required skills
Needs-based assessment, consultative sales, credit recommendation, risk management framework application, regulatory compliance, customer relationship building, digital banking guidance
Preferred skills
Experience in financial services, knowledge of retail investments and lending products, proficiency with digital tools and applications
Technologies
Tablets, smartphones, online banking tools, digital self-serve platforms
Responsibilities
Conduct needs assessments to identify financial solutions; recommend tailored products including home financing and small business solutions; apply risk management frameworks to protect bank assets; resolve issues from consumer credit audits; identify and report suspicious activity related to money laundering; integrate marketing promotions into customer conversations; maintain knowledge of legal and regulatory requirements.
Seniority
Entry to Mid-level, hands-on IC