Farsi Speaking CSR Required
Core
Deliver exceptional service to BMO customers and prospects by identifying needs and providing advice on financial solutions.
Role type
Customer Service Representative (Retail Banking)
Builds
Customer experience and branch business results
Domain
Retail Banking
Deliverable
client delivery
Required skills
Customer needs identification, transaction handling, digital tool proficiency, risk and compliance adherence, regulatory compliance, cash management, problem solving
Preferred skills
Social media usage, tablet/smartphone usage, helping non-digital users, professional presence, sales solution knowledge, resourcefulness, collaboration
Technologies
Social media, tablets, smart phones, online tools, applications
Responsibilities
Handle banking transactions and inquiries, offer advice on digital options, review customer profiles for opportunities, escalate complex situations, manage cash reconciliations, identify suspicious activity, complete standardized tasks under supervision
Seniority
Entry-level, no prior experience necessary