Customer Service Representative -Mandarin Speaking Required
Core
Deliver exceptional service to BMO customers by identifying needs, providing financial advice, and handling banking transactions across various channels.
Role type
Customer Service Representative (Retail Banking)
Builds
Customer experience and branch business results
Domain
Retail Banking / Financial Services
Deliverable
client delivery
Required skills
Mandarin language proficiency, customer needs identification, transaction handling, digital tool navigation, risk compliance awareness, basic sales knowledge
Preferred skills
Social media proficiency, tablet/smartphone usage, ability to assist non-digital users, professional presence, resourcefulness
Technologies
Tablets, smartphones, online banking tools, social media platforms
Responsibilities
Handle customer inquiries and banking transactions, offer advice on digital self-serve options, review customer profiles for opportunities, escalate complex issues, manage cash reconciliations, identify suspicious activity patterns, maintain knowledge of banking products and regulations
Seniority
Entry-level, supervised IC