Retail Relationship Banker
Core
Proactively engage customers and prospects to identify financial needs, provide tailored advice on banking, lending, and investment solutions, and drive business growth through consultative sales and service.
Role type
Retail Relationship Banker (Sales & Service)
Builds
Personal banking products, lending solutions (home financing, business-for-self), retail investments, and small business solutions for individual and small business customers.
Domain
Retail Banking / Consumer Finance
Deliverable
product features
Required skills
consultative sales, needs assessment, relationship building, credit analysis, regulatory compliance, risk management, digital banking guidance, community outreach
Preferred skills
bilingualism (English, Cantonese, Mandarin), experience in financial services, social media proficiency, problem-solving
Technologies
tablets, smartphones, online banking tools, digital self-serve platforms
Responsibilities
Conduct needs assessments to recommend tailored financial solutions; generate appointments and build new community relationships; resolve consumer credit audit issues and ensure data accuracy; apply risk management frameworks to protect bank assets; make credit recommendations for personal lending; identify and report suspicious activity related to money laundering; integrate marketing promotions into customer conversations.
Seniority
Mid-level, hands-on IC