Operations Manager
Core
Manage end-to-end Healthcare Billing/Revenue Cycle operations, ensuring achievement of productivity, quality, SLA/TAT, and delivery targets.
Role type
Senior Operations Manager (Healthcare Revenue Cycle)
Builds
Healthcare billing workflows, claim processing, and revenue cycle delivery for hospitals and health systems
Domain
Healthcare / Revenue Cycle Management (RCM)
Required skills
Healthcare RCM/Billing domain knowledge, People leadership, Operational management, Analytical thinking, Problem-solving, Client and stakeholder management, Capacity planning
Preferred skills
Experience with high-volume dynamic environments, Knowledge of claim submission, edits/rejections, and billing workflows
Technologies
AI, intelligent automation, workflow orchestration, analytics platforms
Responsibilities
Manage end-to-end Healthcare Billing/Revenue Cycle operations, Monitor inflow, output, pending inventory, aging, and backlog, Oversee billing workflows including claim edits and clearinghouse rejections, Analyze operational KPIs and drive root-cause analysis, Lead, coach, and develop Supervisors and Team Leads, Manage capacity planning, staffing, hiring, and attrition, Partner with clients and cross-functional stakeholders to resolve escalations, Lead governance reviews covering performance and risks, Drive backlog reduction and process standardization, Ensure adherence to organizational policies and healthcare requirements
Seniority
Senior, hands-on IC with people leadership
