PRN Customer Service Representative - Patient Registration
Based in United States
Core
First point of contact for patients registering at Ascension St. Thomas West Hospital, guiding them through the registration process and answering questions with compassion.
Role type
Customer Service Representative (Patient Registration)
Builds
Patient registration records and initial hospital intake data
Domain
Healthcare / Hospital Operations
Required skills
Customer service, data entry, phone communication, insurance plan navigation, multitasking, empathy
Responsibilities
Register patients efficiently across multiple computer systems, answer phones and gather information accurately, assist anxious or confused patients, navigate diverse insurance plans, adapt to interruptions from clinical teams, build rapport and ease patient concerns