Operations Manager
Core
Manage a team of 80-100 AR follow-up specialists to ensure compliance, productivity, and quality in the revenue cycle management process for US healthcare clients.
Role type
Senior IC Operations Manager (Revenue Cycle)
Builds
AR follow-up workflows and denial resolution processes for US hospitals and medical groups
Domain
Healthcare Revenue Cycle Management (RCM)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
AR follow-up management, Denial Management, CMS 1500 & UB04 claim forms, Medicare/Medicaid knowledge, ICD & CPT codes, Federal and Commercial payor mix management, People Management, Performance Management, KRA/PIP execution, Internal and Client performance reporting, Work allocation strategy
Preferred skills
US client interaction, Escalation management, Analytical skills, MS Office proficiency
Responsibilities
Establish and assure compliance with departmental policies, Manage work allocation and team building, Conduct performance management sessions (KRA, PIP), Generate internal and client performance reports, Manage AR scenarios and denials, Interact with US clients to manage escalations
Seniority
Senior, hands-on IC