PRN Customer Service Representative - Patient Registration
Core
First point of contact for patients during hospital check-in, guiding them through registration and insurance verification.
Role type
Customer Service Representative (Patient Registration)
Builds
Patient registration workflows and insurance verification processes
Domain
Healthcare / Hospital Operations
Deliverable
client delivery
Required skills
Customer service experience, ability to work in fast-paced environments, data entry accuracy, phone communication, patient rapport building
Preferred skills
Medical or healthcare experience
Technologies
Multiple computer systems for patient registration
Responsibilities
Register patients efficiently across multiple systems, answer phones and gather information, assist anxious or confused patients, navigate diverse insurance plans, adapt to interruptions from clinical teams, build rapport to ease patient concerns