Transportation Claims Specialist
Core
Primary expert for managing freight claims across complex domestic and international transportation networks, investigating damages, shortages, and delivery discrepancies to maximize recovery.
Role type
Transportation Claims Specialist
Builds
Global freight claims process and operational excellence in logistics performance
Domain
Logistics and Transportation
Deliverable
client delivery
Required skills
Freight claims investigation, Contract analysis (Incoterms), Negotiation, Carrier/Insurance/Legal collaboration, Regulatory compliance (Carmack Amendment, Montreal Convention, FMCSA), Process improvement, Trend analysis
Preferred skills
LTL/FTL/Parcel claims experience, Claims platforms (MyEZClaim, SAP, CargoWise), Multi-modal transport management, Project management, Electronics/automation logistics background, Claims certifications (AIC, CCLP, CTB, PMP, Six Sigma)
Technologies
MyEZClaim, SAP Quality Notes, CargoWise
Responsibilities
Investigate freight claims for damage, shortage, loss, or delay; Analyze contracts to assess liability; Negotiate claim values and lead collection; Collaborate with carriers, insurers, and legal teams; Maintain documentation in claims tools; Develop global claims processes; Monitor claim trends and financial impact; Ensure regulatory compliance.
Seniority
Mid-Senior level, hands-on IC