BUSINESS PROCESS ANALYST
Core
Transition processes and deliver high-level service quality to internal and external customers by managing process flows, SLAs, and customer experience.
Role type
Business Process Analyst
Builds
Process transition services and customer experience solutions for internal and external stakeholders
Domain
Manufacturing technology and industrial automation
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Process flow charting, SLA definition, change management, data analysis, root cause analysis, process improvement, automation identification, stakeholder partnership, tool utilization coaching, measurement methodology development
Preferred skills
Business systems and IT applications proficiency, multitasking, prioritizing, influential communication
Technologies
Ecomm, WebUI
Responsibilities
Create process flow charts and standard operating instructions, define and manage SLAs/TATs for new processes, resolve pre-sales/post-sales/order-tracking issues, drive continuous process improvement initiatives, analyze data to identify root causes, establish partnerships with distributors, coach channel partners on process optimization, publish timely dashboards
Seniority
Individual Contributor
