Business Process Analyst
Core
Analyze, plan, and implement process improvement needs; evaluate and model existing processes; organize cross-functional projects; and develop metrics for process management.
Role type
Business Process Analyst
Builds
Process transition plans, flow charts, standard operating instructions, and SLA/TAT definitions for internal and external customers.
Domain
Manufacturing technology / Sales Operations / Process Improvement
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Process modeling, cross-functional project management, root cause analysis, performance measurement, change management, data collection, presentation delivery, training course development, complex spreadsheet management, 2D to multi-dimensional model translation
Preferred skills
Power BI knowledge, Engineering or Management degree
Technologies
Anaplan, Microsoft Excel, Microsoft Access, Power BI
Responsibilities
Perform process transition ensuring low effort experience for all stakeholders; Create process flow charts and standard processes operating instructions; Define and agree SLA and TAT of all newly transition processes; Manage customer experience by providing faster resolution and better customer connect; Assure change management practices are followed including communication, training, and documentation development.
Seniority
Individual Contributor
