Public Service Manager III
Core
Lead the State of Maine's Digital Services Program and Citizen Portal Initiative to create a single-constituent login experience for accessing government services.
Role type
Director of Digital Services (Enterprise Digital Transformation & Citizen Experience)
Builds
Citizen Portal, Digital Services Program, Single Sign-On (SSO) framework for state agencies
Domain
Public Sector / Government / Digital Services / Identity & Access Management
Deliverable
product features
Required skills
Strategic leadership, Digital transformation, Citizen experience design, Identity and Access Management (IAM), Digital marketing, Analytics, NIST cybersecurity framework, Cross-functional stakeholder management, Program governance
Preferred skills
Social media strategy, Consumer trends analysis, Adaptive governance models
Technologies
InforME, NIST framework, SSO/CIAM systems
Responsibilities
Lead digital innovation and establish adaptive governance for digital service delivery; Collaborate with subject matter experts on citizen authentication and identity proofing; Ensure user experience, digital accessibility, and security principles are implemented; Coordinate with CIO, CISO, CDO, and Enterprise Architect; Work with technical teams to provision authentication and integrate applications with the citizen portal; Develop strategic plans and roadmaps for digital services; Establish operational metrics and iterative improvement processes.
Seniority
Director, strategic leadership & program ownership