Customer Service Representative
Core
Assist customers with U-Haul rentals, inspect and maintain equipment, and dispatch vehicles using U-Scan technology.
Role type
Customer Service Representative (Equipment Rental & Maintenance)
Builds
Rental fleet availability and customer service experience
Domain
Logistics / Equipment Rental
Deliverable
product features
Required skills
Customer service, Equipment inspection, U-Scan technology usage, Forklift operation, Propane filling, Hitch installation, Trailer wiring, Driving, Inventory management
Preferred skills
None stated
Technologies
U-Scan smartphone app
Responsibilities
Assist customers inside and outside a U-Haul center with U-Haul products and services, Use smartphone-based U-Scan technology to manage rentals and inventory, Move and hook up U-Haul trucks and trailers, Clean and inspect equipment on the lot including checking fluid levels, Answer questions and educate customers regarding products and services, Prepare rental invoices and accept equipment returned from rental, Install hitches and trailer wiring, Fill propane, Drive a forklift
Seniority
Entry-level