Customer Service Representative
Core
Assist customers with U-Haul products and services, manage rentals via smartphone technology, and physically move and inspect equipment.
Role type
frontline customer service representative (equipment rental)
Builds
rental transactions and equipment readiness for customers
Domain
logistics and equipment rental
Deliverable
product features | client delivery
Required skills
customer assistance, equipment inspection, smartphone-based dispatch, physical lifting (50+ lbs), driving
Preferred skills
none stated
Technologies
U-Scan smartphone technology
Responsibilities
assist customers inside and outside the center, use U-Scan to manage rentals and inventory, move and hook up trucks and trailers, clean and inspect equipment, answer questions and educate customers, sell and schedule hitches and wiring kits
Seniority
entry-level IC
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