Customer Service Representative
Core
Front-line support role assisting customers with U-Haul equipment rentals, inspections, and returns while performing physical maintenance tasks.
Role type
Customer Service Representative (Hybrid IC/Operations)
Builds
Rental fleet availability and customer satisfaction for U-Haul
Domain
Logistics / Equipment Rental
Deliverable
product features | client delivery | physical/clinical work
Required skills
Customer service, equipment inspection, inventory management, forklift operation, propane handling, hitch installation, trailer wiring, driving
Preferred skills
None stated
Technologies
U-Scan smartphone system
Responsibilities
Assist customers with U-Haul products and services, use U-Scan technology to manage rentals and inventory, move and hook up trucks and trailers, clean and inspect equipment including checking fluid levels, answer questions and educate customers, prepare rental invoices and accept equipment returns, install hitches and trailer wiring, fill propane, drive a forklift
Seniority
Entry-level, hands-on IC