Service Manager
Core
Supervise and coordinate store employees across all departments to ensure prompt, friendly customer service and smooth store operations.
Role type
Service Manager (Retail Operations)
Builds
Customer service experience and operational efficiency in a retail environment
Domain
Retail / Grocery
Deliverable
product features
Required skills
Team supervision, schedule planning, customer issue resolution, employee training, inventory management, safety compliance, cash handling, data reporting
Preferred skills
Prior retail leadership experience, ability to work in fast-paced environments, physical stamina for standing and walking
Technologies
POS systems, payroll systems, inventory management tools
Responsibilities
Greet customers and resolve issues, manage employee schedules and assignments, train staff on policies and procedures, evaluate employee performance, order and verify merchandise, enforce safety procedures, handle cash transactions and licenses, compile sales and inventory reports
Seniority
Individual Contributor, supervisory level