Service Manager
Core
Supervise and coordinate store employees across all departments to ensure prompt, friendly customer service and smooth store operations.
Role type
Service Manager (Retail Operations)
Builds
Customer service experience, store operational efficiency, and a collaborative team culture
Domain
Retail / Grocery
Deliverable
product features
Required skills
Team leadership, schedule planning, customer service, employee training, performance evaluation, safety compliance, inventory management, cash handling, data reporting, cost control
Preferred skills
Problem-solving, arithmetic calculations, clear communication, physical stamina
Technologies
POS systems, payroll systems, inventory reporting tools
Responsibilities
Greet customers and resolve issues, manage employee schedules and assignments, train staff on policies and procedures, evaluate employee performance, enforce safety procedures, order and verify merchandise, handle cash transactions, compile sales and inventory reports, recommend cost reduction programs
Seniority
Mid-level, hands-on IC