SAP Support & Monitoring Engineer
Core
Primary point of contact for SAP interface operations, managing incidents and ensuring stable data exchange across system landscapes.
Role type
SAP Support & Monitoring Engineer
Builds
Stable and reliable data exchange across SAP system landscapes
Domain
Enterprise Resource Planning (ERP) / SAP Integration
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
SAP interface technologies (IDocs, RFCs, APIs, middleware), incident management, troubleshooting communication failures, IT service management frameworks (ITIL), knowledge management documentation
Preferred skills
SAP CRM, S/4HANA, ERP systems, ticketing systems
Technologies
IDocs, RFCs, APIs, middleware integrations, SAP CRM, S/4HANA
Responsibilities
Receive and manage written incidents and service requests; Monitor and operate SAP interfaces; Analyze and troubleshoot interface errors; Coordinate resolutions with involved systems and integration partners; Maintain solution documentation in the internal knowledge database; Collaborate with application product owners to resolve recurring support issues
Seniority
Entry-level / Junior