Principal Associate, Process Manager- Refinance Command Center
Core
Lead and own oversight of process improvement work, drive issue resolution and risk mitigation, and provide transparency to senior leadership through analytics and reporting.
Role type
Senior IC process manager
Builds
Process improvements and formal documentation (procedures, flow diagrams)
Domain
Financial services / Business Process Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Business Process Management, Project Management, Risk Management, data analytics, process documentation, stakeholder influence
Preferred skills
Lean, Agile, Six Sigma, Compliance, team leadership
Technologies
Microsoft Office, G Suite
Responsibilities
Leading smaller process improvement work and collaborating on larger initiatives; Collecting data and using analytics to report to executives; Identifying and implementing process improvements for risk mitigation; Tracking and resolving process breakdowns; Developing formal process documentation; Acting as a subject matter expert to clarify needs and provide solutions
Seniority
Senior, hands-on IC
