Senior Director, Content Design - Consumer and Developer Experience
Core
Define overarching content vision and strategy for a critical product portfolio, architecting end-to-end experiences that shape long-term growth and competitive advantage for Capital One's Consumer and Developer Experience.
Role type
Senior Director, Content Design (Strategy & Leadership)
Builds
Content design discipline maturity, infrastructure, and operational excellence across the organization
Domain
Banking / Fintech / Digital Experience
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Content design expertise, team leadership, human-centered design, business strategy, problem-solving, cross-functional collaboration, executive communication, design system management, AI-assisted content workflows, design tool proficiency, business case development
Preferred skills
Service design, design strategy, product management partnership, analytics leadership, web/mobile technology navigation, automated content generation engines, Figma expertise, interdisciplinary team management, mentoring, stakeholder influence
Technologies
Figma, AI-assisted content workflows, automated content generation engines
Responsibilities
Lead a talented team of content designers and leaders, identify and advocate for high-leverage opportunities with executive stakeholders, lead high-impact complex design projects, set vision and strategic direction for the team, partner with product design and research teams, present work to executive leaders and stakeholders
Seniority
Senior Director, strategic leadership & mentorship