Manager, Product Management - Card Customer Resiliency: Delinquency Offers
Core
Designing and delivering personalized debt relief offers and concessions to help vulnerable cardholders manage financial hardship and restore credit health.
Role type
Manager, Product Management (Financial Services / Credit Risk)
Builds
Digital offer programs and customer journey experiences for delinquent accounts
Domain
Banking, Credit Cards, Financial Inclusion
Deliverable
product features
Required skills
Product Management, quantitative analysis, business strategy translation, cross-functional leadership, complex problem solving
Preferred skills
Consumer-facing digital product experience
Responsibilities
Reimagining product solutions for struggling customers, delivering innovative relief initiatives, leading cross-functional teams to solve customer problems, mitigating product risks, driving organizational alignment
Seniority
Manager, hands-on IC with team leadership