Product Design Director, Concierge Products
Core
Lead the Concierge Products team to craft exceptional end-to-end native experiences for Capital One's high-spender customer ecosystem, including Velocity Black, a premium lifestyle digital concierge service.
Role type
Director of Product Design (Strategy & Leadership)
Builds
Premium lifestyle digital concierge services (travel, entertainment, shopping, dining) and back-end agent experiences for high-net-worth consumers.
Domain
Fintech / Banking / Premium Consumer Services
Deliverable
product features
Required skills
Product design leadership, interaction design, visual design, service design, design strategy, content design, design systems, cross-functional collaboration, stakeholder management, business case development, Figma proficiency, team management, OKR alignment, roadmap planning.
Preferred skills
10+ years product design experience, 5+ years leading design teams, experience spanning UX/UI, strategy, content, and research, experience partnering with PMs/engineers/marketing across multiple business lines, web and mobile technology proficiency, interdisciplinary team management.
Responsibilities
Lead a cross-disciplinary team of designers; define and drive design strategy aligned with business objectives; oversee design artifacts including vision stories, journey maps, blueprints, high-fidelity designs, and prototypes; collaborate with research, product, and tech leadership; present work to senior stakeholders; manage an interdisciplinary design team operating across multiple business lines.
Seniority
Director, strategic leadership with hands-on oversight