Product Design Director, Concierge Products
Core
Lead the Concierge Products team to craft exceptional end-to-end native experiences for Capital One's high-spender customer ecosystem, including Velocity Black, a premium lifestyle digital concierge service.
Role type
Director of Product Design (Concierge Products)
Builds
Premium lifestyle digital concierge services (travel, entertainment, shopping, dining) and back-end agent experiences for high-net-worth clients.
Domain
Fintech / Premium Banking / Digital Concierge
Deliverable
product features
Required skills
Product design leadership, interaction design, visual design, service design, design strategy, design systems, cross-functional collaboration, business case development, Figma proficiency, team management, stakeholder influence
Preferred skills
10+ years product design experience, 5+ years leading design teams, experience spanning UX/UI, strategy, content, and research, experience partnering with PMs/engineers/marketing across multiple business lines, web and mobile technology navigation
Technologies
Figma, design systems, web platforms, mobile platforms
Responsibilities
Lead a cross-disciplinary team of designers, define and drive design strategy aligned with business objectives, oversee design artifacts (vision stories, journey maps, blueprints, high-fidelity designs, prototypes), collaborate with research and product leadership, present work to senior stakeholders, manage interdisciplinary teams
Seniority
Director, strategic leadership with hands-on design expertise