Director of Software Support Engineering
Core
Lead engineering teams responsible for the reliability, availability, and continuous operational health of critical platforms including web/mobile apps, microservices, and big data pipelines.
Role type
Director of Software Support Engineering (People Management & Technical Leadership)
Builds
Resilient, scalable, and secure enterprise systems across AWS environments
Domain
Enterprise Technology / Cloud Infrastructure / Full-Stack Development
Deliverable
production ML models | product features | infrastructure
Required skills
People management, incident response, root-cause analysis, system optimization, microservices architecture, CI/CD practices, Agile methodologies, AWS cloud infrastructure, debugging and maintenance of Node.js, Java, GO, Python, and big data pipelines
Preferred skills
Interactive AI tooling for productivity, advanced Agile practices, breaking monolithic applications into microservices
Technologies
AWS, Node.js, Java, GO, AngularJS, React, Python, Ruby, Perl, REST, JSON, XML, NoSQL, relational databases, Spark, Artifactory, Maven, iOS, Android
Responsibilities
Lead and grow multiple teams of product-focused software engineers; Mentor and guide the professional and technical development of engineers; Work with product managers to understand application capabilities and testing scenarios; Continuously improve software engineering practices; Design, develop, test, implement, and support technical solutions across full-stack tools; Lead efforts to deploy applications into AWS environments; Break existing monolithic applications into microservice architectures
Seniority
Director, strategic leadership with hands-on technical oversight
