Manager, Process & Risk Management - PULSE Operations
Core
Strategic partner to Operations subject matter experts driving business objectives through process risk identification, mitigation, and operational excellence within the PULSE Operations team.
Role type
Manager, Process & Risk Management
Builds
Process health, risk mitigation strategies, and quantified business cases for product/tech prioritization
Domain
Financial Services / Operational Risk / Compliance
Deliverable
client delivery
Required skills
Risk identification and documentation, Project management, Data analysis and AI automation, Quantified business case development, Process documentation and workflow design, Stakeholder management
Preferred skills
Payments ecosystem knowledge, Lean/Agile/Six Sigma/BPM certifications, GRC application experience, Root cause analysis
Technologies
Google Gemini, GRC applications
Responsibilities
Embed in PULSE team to identify and document process risks; Act as liaison with audit and risk partners; Lead end-to-end remediation and project management; Leverage data and AI to analyze process health; Translate risk issues into quantified business cases; Develop formal process documentation and flow diagrams
Seniority
Manager, strategic partner