Senior Manager for Operations (Card Servicing)
Core
Lead a complex mid-to-large sized operations function covering Anti-Money Laundering, Back Office Processing, Collection, Fraud/Disputes, Servicing, Training, Workforce Management, and Analytics for Capital One Philippines.
Role type
Senior Manager, Operations (Card Servicing)
Builds
Operational performance and continuous improvement strategies for credit card servicing and risk functions
Domain
Financial Services / Credit Card Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Call center operations management, strategy development, team leadership, process improvement, stakeholder collaboration, data analysis, workforce management, regulatory compliance
Preferred skills
Microsoft Office, Google Suite
Responsibilities
Develop and implement end-state vision and strategy for the sub-function; drive operational output and exceed KPIs; build high-performing teams and manage talent lifecycle; foster a culture of continuous improvement; collaborate with HR, Finance, and US stakeholders; strategize across AML, collections, fraud, and servicing sub-functions.
Seniority
Senior, hands-on IC
