Direct Access Facility Operations Engineer (DOE)
Core
Manage, monitor, automate, and optimize operations for Direct Access Facility (DAF) customers and their ground stations to enable reliable access to advanced Earth observation satellite systems.
Role type
Senior IC operations engineer (satellite ground systems)
Builds
Reliable access to Earth observation satellite systems for U.S. Government, Defense, Intelligence, and Commercial customers
Domain
Aerospace / Satellite Ground Systems / Earth Observation
Deliverable
production ML models | infrastructure | dashboards & analysis
Required skills
Systems engineering, automation development, AI-assisted analysis, incident management, root cause analysis, configuration management, software deployment, observability, telemetry, networking, cybersecurity principles
Preferred skills
Python, Bash, PowerShell, Go, Java, C++, Linux/UNIX environments, cloud infrastructure (AWS/Azure), observability platforms, CI/CD pipelines, DevSecOps, microservices, containerized applications
Technologies
Python, Bash, PowerShell, Go, Java, C++, Linux, UNIX, AWS, Azure, observability platforms, telemetry systems, mission management tools
Responsibilities
Provide timely support to 24x7 operations teams including on-call rotations; maintain operational services by monitoring availability, performance, latency, and system health; serve as technical owner for DAF services and support customer onboarding; utilize headquarters systems and dashboards to manage operations; employ AI-enabled tools and predictive analytics to improve efficiency; lead operational readiness for new deployments and upgrades; act as liaison between engineering, development, and customer teams; contribute to design and operationalization of new capabilities; develop automation solutions to reduce operational burden; analyze operational data for process improvement; support configuration management and cross-site integration; practice sustainable incident management and blameless postmortems; support cybersecurity and compliance best practices
Seniority
Senior, hands-on IC
