Frontline Leader Full Time
Core
Oversees the frontline in the absence of the Front End Manager, coaching and developing team members to ensure excellent member service and operational execution.
Role type
Frontline Leader (IC)
Builds
Frontline operations, membership programs, and member experience goals.
Domain
Retail / Wholesale Club
Required skills
Strategic thinking, decision-making, coaching, training, delegation, performance monitoring, POS operations, inventory management, customer service, compliance, basic math
Preferred skills
Prior leadership experience, membership or sales knowledge, cashier experience
Technologies
Point-of-sale systems, online task management systems (MyWork)
Responsibilities
Supervise front line staff (cashiers, SCO, membership desk), drive membership metrics, train and coach team members, manage self-checkout and scan lanes, collect payments, maintain club standards and cleanliness, handle escalated member issues.
Seniority
Individual Contributor, supervisory level