Applications Support Engineer (Post-Sales)
Core
Provide post-sales technical support, training, and solution implementation for electrical CAD-driven software applications to customers in the electrical control systems market.
Role type
Senior IC applications support engineer (post-sales)
Builds
Software solution training, professional services, and self-help content (blogs, videos, webinars) for customer implementations
Domain
Electrical engineering + CAD software applications
Required skills
Electrical engineering background, post-sales implementation and support, applications engineering, programming (.NET/VBScript/Python), relational databases (MS SQL/Oracle/SQLite), electrical CAD software (AutoCAD Electrical/Zuken E3.series/EPLAN/SolidWorks Electrical)
Preferred skills
Experience in enclosure and automation design space, project management, travel up to 50%
Technologies
.NET, VBScript, Python, MS SQL, Oracle, SQLite, AutoCAD Electrical, Zuken E3.series, SEE Electrical, EPLAN, SolidWorks Electrical
Responsibilities
Address customer issues via phone/email/chat/in-person, supervise vendor case progress, build and deliver software solution training, author educational content, suggest improvements to customer design processes, build new solution definitions
Seniority
Mid-Senior, hands-on IC