Field Service Coordinator
Core
Planning, coordinating, and supporting field service activities for the installation, troubleshooting, warranty work, repairs, and punch list resolution of medium voltage switchgear and related electrical equipment.
Role type
Field Service Coordinator
Builds
Field service schedules and logistics for electrical equipment installation and maintenance
Domain
Electrical power distribution and industrial equipment manufacturing
Required skills
scheduling and dispatching, stakeholder liaison, project status monitoring, corrective action planning, parts and inventory coordination, rental equipment management, safety compliance verification, incident investigation support, service record maintenance, metric tracking
Preferred skills
Associate degree in Engineering Technology/Business/Project Management/Electrical Technology, 3-5 years field service coordination experience, knowledge of medium voltage switchgear and power distribution systems, understanding of warranty processes and root cause analysis, OSHA knowledge, Microsoft Office proficiency
Technologies
Microsoft Office (Outlook, Excel, Word, Teams)
Responsibilities
Coordinate field service activities for switchgear installation, testing, warranty work, repairs, retrofits, and punch list completion; Schedule and dispatch field service technicians based on project requirements, skill sets, and geographic location; Monitor project status and communicate schedule changes, delays, and progress updates to stakeholders; Coordinate troubleshooting efforts when equipment or installation issues arise; Identify parts, consumables, and special materials required for field service activities; Coordinate with purchasing, inventory, production, and logistics teams to ensure materials are available when needed; Ensure replacement parts, warranty components, and installation materials are shipped to technicians or customer locations according to project schedules; Coordinate rental equipment required for field service projects, including lifts, cranes, testing equipment, generators, tooling, and specialty equipment; Ensure all field technicians have the required safety training, certifications, and qualifications prior to site assignment; Verify compliance with OSHA regulations, company safety policies, customer-specific safety requirements, and site-specific safety plans; Support incident investigations and corrective actions when required; Maintain accurate records of service calls, technician reports, warranty claims, corrective actions, and project documentation; Track and communicate service metrics, project status, and customer issues
Seniority
Mid-level, hands-on coordinator