Associate Client Services Account Manager - Client Services Development Program
Core
Entry-level rotational program developing technical subject matter experts and primary points of contact for ERCOT market operations, focusing on translating complex market rules and system behaviors into actionable guidance for market participants.
Role type
Associate Client Services Account Manager (Development Program)
Builds
ERCOT wholesale market and grid operations support systems
Domain
Energy markets / Power grid operations
Deliverable
client delivery
Required skills
technical analysis, data interpretation, rule-based framework navigation, technical documentation, knowledge transfer, process improvement identification, stakeholder relationship building
Preferred skills
interest in power systems, energy markets, or large-scale operational systems
Technologies
ERCOT market systems, market rules, grid operations protocols
Responsibilities
Analyze operational scenarios and data to support accurate decision-making; Establish and grow relationships with ERCOT Market Participants; Diagnose issues and interpret system behavior to guide resolution; Learn and apply market participant onboarding and registration processes; Contribute to market notices ensuring technical accuracy; Support cross-functional initiatives involving system enhancements and market design changes; Develop documentation, knowledge articles, and training materials; Deliver knowledge transfer sessions on market systems and operational processes; Complete a capstone project demonstrating applied understanding of ERCOT systems.
Seniority
Entry-level, rotational program