Manager, Design Operations
Core
Enable design, product, and operations teams to move faster by designing systems, structures, and processes that scale collaboration and delivery.
Role type
Manager, Design Operations (Individual Contributor)
Builds
Scalable design operations frameworks, team rituals, and cross-functional delivery routines
Domain
Financial Services / Design Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Program management, cross-functional stakeholder influence, team operations management, hiring and onboarding, design standards and practice management, capacity planning, risk mediation, process improvement, asset management, strategic planning
Preferred skills
Design tool management, design systems expertise, corporate design team experience, product strategy understanding
Responsibilities
Manage design team people and business operations including KPI/OKR tracking and headcount; Mentor team members on design operations expertise; Support hiring, onboarding, contractor/vendor management, and attrition strategy; Maintain design standards and identify workflow bottlenecks; Collaborate on scaling best practices and building new processes; Develop resourcing and capacity planning routines; Provide clear communication to leadership on status, resources, and priorities
Seniority
Manager, strategic planning & mentorship
