Infrastructure Engineer - Digital Employee Experience Team
Core
Design, develop, and maintain automation scripts to improve end-user experience and reduce incidents using the 1E Platform (TeamViewer), SQL, and PowerShell.
Role type
Infrastructure Configuration Consultant (End-User Experience)
Builds
Automated incident reduction solutions and proactive insights for PNC's end users
Domain
IT Infrastructure / End-User Computing / Enterprise Automation
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
PowerShell scripting, SQL querying, Microsoft Configuration Manager (SCCM), Microsoft Intune, Microsoft 365 administration, Windows client troubleshooting, API integration concepts, ITIL processes, ServiceNow
Preferred skills
Desktop engineering experience, automation concepts, modern workplace technologies, data presentation tools (Power BI, Tableau)
Technologies
1E Platform (TeamViewer), SQL, PowerShell, SCCM, Intune, M365, ServiceNow, Zscaler, Power BI, Tableau
Responsibilities
Design and maintain automation scripts; support device management and compliance; administer M365 services; perform SQL queries and reporting; apply API integration concepts; troubleshoot Windows client infrastructure; participate in ITIL-based incident and change management; assist with security configuration.
Seniority
Mid-level, hands-on IC
