Risk Operations Program Manager
Core
Strategic engine for an organization managing over $100B in annual payments, providing oversight for Collections, Billing, and Treasury Operations to protect assets and transform customer experience.
Role type
Senior IC program manager (financial risk operations)
Builds
Operational risk targets, customer experience goals, and aligned product/technology roadmaps for Capital Funded Initiatives
Domain
Financial services, payments, risk operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
strategic planning, portfolio management, cross-functional governance, risk mitigation oversight, stakeholder facilitation, visual workflow translation, compliance understanding, financial analysis
Preferred skills
collections/payment operations experience, international financial regulations knowledge, advanced analytical research
Technologies
LucidChart, Draw.io
Responsibilities
Identify and document critical initiatives to deliver operational risk targets; Serve as primary oversight lead for Capital Funded Initiatives and Product/Technology roadmaps; Manage and report on project portfolio progress and financial impacts; Maintain visibility into portfolio risks and drive teams toward closure; Facilitate consensus sessions with senior management, legal, and audit departments; Translate complex workflows into visual artifacts for cross-functional understanding
Seniority
Senior, hands-on IC