COBRA Operations Specialist I
Core
Plan setup, maintenance of plan structure and member accounts for COBRA and Direct Bill, processing files, forms, and payments.
Role type
COBRA Operations Specialist
Builds
Member and employer plan accounts, processed payment files
Domain
Health insurance administration
Deliverable
client delivery
Required skills
COBRA and Direct Bill regulations, HIPAA compliance, Section 125 regulations, administrative software, 10-key keyboard proficiency, background investigation clearance
Preferred skills
troubleshooting, case management, process improvement, peer training
Responsibilities
Process incoming files and report errors, create and update member and employer plans, resolve tier 3 escalations, communicate with internal departments and employers to resolve account discrepancies, identify trends to improve vendor experience, facilitate peer training
Seniority
Individual Contributor