Business Experience & Planning Advisor Senior - Customer Data Forensics
Core
Senior individual contributor responsible for improving the quality, governance, usability, and reliability of enterprise customer data to enable trusted data products for reporting, analytics, modeling, and business decisioning.
Role type
Senior IC Customer Data Steward / Data Governance Lead
Builds
Analytically ready datasets, reusable features, and trusted customer data products (e.g., golden records, identity resolution) for business decisioning and analytics.
Domain
Financial Services / Customer Data Management
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Customer data domain expertise (identity, householding, hierarchies), Data quality management (profiling, rule design, monitoring), Root cause analysis & remediation, Governance & control mindset, Analytics enablement (feature definitions, metric alignment), Requirements definition, Executive communication
Preferred skills
Master Data Management (MDM) and customer identity resolution, Data governance frameworks (Collibra, Alation), Regulatory program support (MRAs, audit readiness), Analytics workflows (feature engineering, cohort analysis), Decisioning practices (segmentation, champion/challenger testing), SQL and data lake/warehouse environments
Technologies
Collibra, Alation, Archer, SQL, Data Lake, Data Warehouse
Responsibilities
Define customer data standards and drive alignment across business glossary and critical data elements; Execute data quality management practices including profiling, monitoring, and threshold tuning; Lead investigation of data anomalies using structured root cause analysis; Partner with data science teams to translate business problems into analytically ready datasets and reusable features; Support model development by improving data completeness, stability, and explainability; Establish fit-for-purpose data quality checks for analytic pipelines; Produce leadership-ready reporting on data risk posture and control health; Mentor analysts and promote standards and repeatable practices.
Seniority
Senior, hands-on IC with mentorship responsibilities
