Sr. UX Content Designer – Customer Journey Experience Design
Core
Own how brands sound in the product experience by writing content for the customer journey and defining voice, tone, and editorial guidance.
Role type
Senior UX Content Designer (Customer Journey Experience Design)
Builds
Content patterns, component-level guidance, microcopy standards, and editorial guidance within the design system.
Domain
Consumer-facing digital products, multi-brand ecosystem
Required skills
Content design, UX writing, voice and tone definition, editorial guidance, structured content modeling, metadata management, taxonomy design, CMS constraints, localization, accessibility standards, AI-assisted drafting, data-informed decision making, facilitation, cross-functional partnership
Preferred skills
Experience building a content design practice from scratch, portfolio demonstrating language impact on experience, human-centered design approach, creative range, speed and velocity, mentoring non-writers
Technologies
CMS, Design System tools, AI writing assistants
Responsibilities
Write and edit content for navigation, product details, checkout, and error states; Define voice and tone and create usable editorial guidance; Facilitate cross-brand content decisions; Build content patterns and microcopy standards into the design system; Partner with Product, Engineering, Brand, and UX Research; Test language with customers and measure impact on comprehension and conversion; Use AI to accelerate drafting and auditing; Raise content standards through critique and pairing.
Seniority
Senior, hands-on IC building a new function
