Sr. UX Designer – Customer Journey Experience Design
Core
Own and shape end-to-end customer experience for two brands across discovery, browsing, purchase, and post-purchase engagement.
Role type
Senior UX Designer (Customer Journey & Service Design)
Builds
Coherent digital, store, and emerging channel experiences for two consumer brands
Domain
Digital Commerce / Retail
Deliverable
production ML models | product features
Required skills
End-to-end journey design, Interaction design, Information architecture, Prototyping, Visual execution, Service design methods, User research, Data analysis, Design system management, Accessibility design
Preferred skills
AI tool utilization, Strategic partnership with brand leadership, Cross-channel thinking, Mentorship
Technologies
AI-enabled design tools
Responsibilities
Lead design for two brands' end-to-end customer journeys; Act as primary design partner to brand leadership; Partner with Product Management and Engineering on value streams; Run continuous discovery including customer interviews and testing; Design within and contribute to the design system; Design for accessibility, trust, and compliance; Present to senior stakeholders and facilitate alignment; Connect shipped work to conversion and retention metrics; Mentor junior designers.
Seniority
Senior, hands-on IC with strategic scope
