Equipment Service Manager
Core
Lead and develop a team of Service Engineers to deliver equipment service, technical support, and preventive maintenance for highly automated electro-mechanical equipment, ensuring reliability and customer satisfaction.
Role type
Senior Service Manager (Electro-mechanical Equipment)
Builds
Service organization capabilities, preventive maintenance programs, and equipment retrofit/upgrade projects
Domain
Industrial equipment service (electroplating, surface finishing, PCB, semiconductor)
Deliverable
physical/clinical work
Required skills
Leadership and team development, technical troubleshooting and root cause analysis, preventive maintenance planning, spare parts inventory management, customer relationship management, data analysis and reporting, project execution for retrofits
Preferred skills
Experience in electroplating, surface finishing, PCB, or semiconductor industries
Technologies
Automated electro-mechanical systems, controls, industrial equipment, CRM systems, service management tools
Responsibilities
Lead, mentor, and develop a team of Service Engineers; Establish and drive preventive maintenance programs; Manage spare parts planning and inventory optimization; Build and maintain strong relationships with key customers; Drive service quality KPIs including MTTR and MTBF; Plan and execute equipment retrofit and upgrade projects
Seniority
Senior, hands-on IC with leadership responsibilities
