Sr Manager, AI Technology Operations
Core
Own the operational backbone for enterprise AI tools, managing license lifecycles, seat provisioning, platform administration, and AI help desk support.
Role type
Senior Manager, AI Technology Operations
Builds
Operational processes and support for enterprise AI platforms (Claude, ChatGPT Enterprise, Copilot, Fal.AI, GapGPT)
Domain
Enterprise AI / SaaS Operations
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
license lifecycle management, seat provisioning, operational process design, multi-vendor platform management, service metrics reporting, automation of operational workflows, identity and access management, IT service management, consumption-based and seat-based service administration
Preferred skills
experience with enterprise AI or productivity platforms, experience creating operational processes for newly introduced technologies
Technologies
Claude, ChatGPT Enterprise, Copilot, Fal.AI, GapGPT
Responsibilities
Manage seat provisioning, deprovisioning, and access changes; Establish consistent support practices across a multi-vendor AI portfolio; Maintain visibility into licenses, usage, and platform status; Coordinate with vendors and internal teams to resolve issues; Develop service metrics, reporting, and operational controls; Identify recurring issues and automate processes.
Seniority
Senior, hands-on IC with management responsibilities